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Return Policy for Buying Antiques

 


Your satisfaction and confidence is of utmost importance to us at Silla Fine Antiques, which is why we offer up to 14 days for returns to be initiated.  In the rare scenario where a return is required, buyers must contact us by email or phone for a return authorization.  The restocking fee is waived on all returns authorized within 48 hours of item delivery; returns authorized after this are subject to a 20% restocking fee deducted from the refund.  Any packing and shipping costs will be deducted from the refund.  Fully insured return shipping is the responsibility of the buyer and the returned items must be received in original condition within 14 days of return authorization to receive any refund.

Purchased item(s) will generally ship within five to ten business days of receiving cleared payment. In the event a client has requested shipment be delayed or where shipping is being arranged by the client, item(s) are eligible for return for 14 days from date of payment after which point the sale is final.

Sale of any item(s) where a client has requested custom work, alteration, conservation or restoration to be completed is final and is not eligible for return.

International and layaway purchases are final and not eligible for return.