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Shipping Information

SHIPPING VIA GROUND

We professionally package all items in-house for shipment with FedEx, USPS, UPS and DHL.  Fragile objects are carefully and strategically wrapped in bubbles, placed inside a carton with enough void fill that the object is secure and can sustain impact.  It is then placed inside of an outer carton with space around all sides to further protect the inner carton from any impact.  We have a nearly perfect record for safety in our shipments and in the event of damage there is no hassle or risk to you.  We guarantee it will arrive safely.

 

SHIPPING VIA FREIGHT

A quote is available for most furniture in our gallery by clicking "Purchase Now" and clicking on "Estimate Shipping & Tax".  All quotes cover economical curbside delivery to most places in the lower 48 States* via common freight carrier and will generally arrive to most locations in 10-15 business days.  Rush service is available so just contact us for a quote if there is a project deadline.

All furniture is professionally packaged by our staff in-house, palletized and shipped on a tractor trailer.  Lift-gate at delivery is included free of charge for direct purchase (in-store, via phone, email or online at sillafineantiques.com; fees for lift-gate may apply for third-party platforms).  Clients are notified by the carrier dispatch team of the delivery date and must make arrangements to receive and inspect the goods (goods left unattended at a residence may not qualify for insurance coverage in the event of damage).  All pre-quoted freight deliveries are economy, which means clients are responsible for unpacking, moving the item into their home and disposing of all packing materials without assistance from the driver.  This keeps costs and risk to the item as low as possible - after we pack the object in-house, no one else will touch or handle your furniture until you remove it from the custom cartons.  If you do require a more "full service" delivery (indoor, indoor + setup, etc.), please contact us for a quote.

* Some areas do not qualify for pre-quoted shipments, including residences with ferry-access, ultra-rural locations, or locations with truck access issues.  It is very rare, but we reserve the right to disqualify an address from a pre-quote upon notification of your delivery address; in these situations, we will offer to cancel the order for you, see if a pickup at the nearest freight terminal is a practical option, revise a quote for your approval or offer a quote from a different carrier for your approval.

 

DAMAGE POLICY

Because we professionally package each item in-house, damage is incredibly rare.  However, we understand the disappointment that can occur in this unlikely event and will work hard to help you through the situation.

Damage for items shipped with USPS, UPS, FedEx or DHL must be reported to us within 24 hours of signature confirmed delivery.  We will require the buyer to send us photographs of the packaging and the damage to the item.  The buyer will be required to have the item safely packaged again and mailed back to our shop with a pre-paid label.  Once we safely receive the item, a refund will be made for the original purchase price plus any shipping via the original payment method.

For common freight shipments arranged by Silla, Ltd., the buyer or representative of the buyer is responsible for being available at time of delivery to inspect the packaging and item for damage - under no circumstances should the item be refused, as doing so will void the insurance coverage.  In the event of damage, call us immediately, note all damage on the bill of lading while the driver is still present, take detailed pictures of the damaged packaging and item, retain all packing materials and send those images to us within 24 hours of receipt.  Concealed damage must be reported within 24 hours of delivery.  Packing materials must be retained until the process is complete.  In most scenarios, we will simply ask clients to return the damaged item to us or offer a discount for the damage - but we do reserve the right to require a return.  In such an event, the client is required to carefully pack the item, secure it to a pallet, properly attach return labels to the carton and be available for the freight firm to pick up the item.  We try to make this as easy as possible and handle all paperwork and arrangements, but unfortunately we do need the client's careful assistance in packing the piece back up so that it does not sustain further damage during the return trip to the shop.  A refund for the full purchase price and shipping costs will be promptly refunded once the item is received back at the shop.

For shipments with a carrier the buyer selects, arranges or pays directly, the terms of that carrier's insurance coverage will apply to the shipment and the buyer will be responsible for working through the claim process with the carrier.  We are happy to provide paperwork or any other required documentation to assist in the claim process, but ultimately the claim would be between the buyer and the carrier they selected.