We offer flexible layaway terms so you can secure that special piece and pay with timing that works well with your budget. Typically these are in either 90-day or 120-day plans - the longest layaway offered is up to 18-months. We incur risk with layaways because a piece on layaway no longer is available to the public for purchase, ties up space, dormant inventory. As such, we have several policies for layaways:
- A 20% deposit is required for all layaway items. This covers our exposure to non-refundable fees (transaction fees, credit processing fees) while also giving us the assurance the client has every intention of following through on the purchase.
- While typically the layaway terms are worked out prior to purchase, any transaction where full payment has not been received within 35 days of the sale date will be considered a Layaway and will be subject to these terms.
- Regardless of the length of layaway term you request, at any point you are welcome to make payment in full, at which point we will begin making delivery arrangements.
- We will begin arranging delivery only AFTER the last payment has been received. If you are using a post-dated check method of payment (see below), we are happy to begin arranging delivery ahead of the last check deposit, but the piece will not leave our location any earlier than the day of the last deposit. Deliveries can take up to six weeks, depending on where it is going, so please be patient.
- All sales are final on layaway items
- We do not accept returns after delivery has been made on a layaway item - the only exception to this is if the item arrives damaged or is significantly different than we described. Our goal with layaway is to provide you a very convenient way to secure a special item - we want you to be very happy with your selection, so we stand behind our notes and images 100%. If this is the case, we must be contacted while the driver is still at your location so we can identify the source of damage.
- In the event the purchasing client requests cancellation of the transaction within 35 calendar days of purchase date, we are happy to do so! We reserve the right to charge a 15% restocking fee, but all other deposits and payments will be refunded.
- In the event the purchasing client requests cancellation of the transaction after 35 calendar days of the purchase date, we will cancel the layaway, but all deposits and payments to date will be forfeit.
- Payment Process:
- Payment is expected to arrive by the 1st of the month. However, we give until the 10th of the month as a grace period. After the 10th of the month, we reserve the right to cancel the layaway - no deposits or payments to date will be refunded.
- We prefer all layaway transactions are completed by post-dated checks - in the same envelope the deposit is sent to us in, include the same number of post-dated checks as months of expected layaway. For example, a 6 month layaway would include 6 checks each dated for the 1st of the next 6 months. This allows us to keep your account on point with automatic payments and reduces inefficient emails back and forth regarding payment.
- If another payment option is chosen, like periodic PayPal payments, it is the responsibility of the client to make payments timely. Payments are expected the 1st of the month, though we give a 10 day grace period for checks to arrive. If payment has not arrived by the 10th of the month, the layaway will be cancelled, the item returned to stock and all deposits and payments to date forfeit. We will contact you regularly during the 10 day grace period, but ultimately timely payment is your responsibility.
- Why are all of my payments forfeit to date if I cancel or stop making payments?
- We have significant sums of capital invested and tied up in our inventory - while a layaway stops us from being able to reinvest that capital back into our business, we are happy to offer layaway as an option to ensure you can secure that special piece! However, in the rare event a layaway is cancelled or non-payment occurs, we will not return the deposit or payments to date to cover the cost of our tied up capital as well as the cost of the transaction (transaction fees, credit processing fees and handling time).